Policies


Xcycle Gear Recommendations


For the best indoor cycling experience at Xcycle, we recommend wearing lightweight breathable clothing and padded cycling shorts or fitted leggings. 


Our bikes feature dual pedals. Wear SPD-compatible cycling shoes for a more secure and powerful ride or wear regular athletic sneakers. Please bring a towel and a water bottle. No worries if you forget – we offer towels and water bottles for sale. 


To optimize your performance, we highly recommend bringing a heart rate strap compatible with ANT+ technology. Additionally, we are Apple watch compatible. 

 


Your First Class

 

We’ve all been there — and don’t worry, we’ll be right here to support you!
Please arrive 10–15 minutes before class so we can get you properly set up and ready to ride.


Joining a new group can feel intimidating, but remember, everyone rides at their own pace and condition level. Focus on your own journey. Listen to your body instead of trying to match others. Take it at your own speed — you’re just beginning an exciting new program!


 

Booking and Cancellation Policies

 

You may book classes online or through the XCYCLE App. We enforce a late cancellation and no show policy. Failure to attend your class results in a fee and you will retain your session credit to use within your regular billing cycle. 

  • We enforce an 8-hour cancellation policy. If you need to cancel, please do so at least 8 hours before to avoid a late cancellation fee of $10. 
  • A $15 no-show fee applies if you fail to attend a class without prior cancellation.


 

 

Running Late?

 

  • If you're running late, don’t worry — we’ll hold your bike for up to 5 minutes after class time begins. For example, if your class starts at 8:00 AM, your spot is guaranteed until 8:05 AM. At 8:05:01, we’re unable to let you in.
  • After that time, we unfortunately cannot allow entry into the studio, and your class will be marked as used. Your spot may be released to someone on the waitlist. While no additional fees will be charged, we truly appreciate your understanding as we strive to maintain a safe, timely, and seamless experience for all riders.

 

 

Waitlist Policy

 

  • We want everyone to ride! Our system auto-enrolls waitlisted members in order as spots open.
  • You'll get an email when you're added to class.
  • Auto-enrollment stops 60 minutes before class time.
  • If you no longer wish to be part of the waitlist, please remove yourself from the waitlist to avoid being added and then having to late cancel.

 

 

Classes are for Individual use

 

All class packs and memberships are non-transferable and for individual use only. Classes may not be shared or used by others.


Free trial classes may be offered from time to time Xcycle's sole discretion and are available to new users only.

 

 

The booking window

 

You can book your classes up to 7 days in advance with any class pack or standard membership. The VIP membership enjoys early access, with the booking available 8 days before class.

 

 

Age Restrictions

 

Clients must be at least 18 years of age to attend classes independently.


Clients ages 14 to 18 may participate with an accompanying adult and liability waiver signed by parent or legal guardian.

 

 

Health, Safety & Waivers

 

  • Clients must be in good physical health to participate.
  • While indoor cycling is a generally safe activity, it's important that you consult your doctor if you have any injuries, medical conditions, or physical limitations before riding with us.
  • Please inform your instructor of any health concerns before class begins, so we can ensure a safe and supportive experience.
  • If a client shows visible signs of illness (e.g., coughing, sneezing, fever), they may be asked to step down from class for the safety of others. A rescheduling option will be offered.
  • A signed waiver is required before participating in any class.


 

Privacy Policy

 

We collect client data including name, email, birth date, address and phone number. Data is used for marketing communications, membership updates, internal promotions, and follow-ups. Data may be shared with third parties for the purpose of billing, service improvement or marketing.

 

 

Liability Disclaimer

 

By attending classes, you acknowledge and accept the risks associated with physical activity. Xcycle or any of their staff or representatives shall not be held liable for any injuries, accidents, or health conditions arising from participation.

 

Sensory Warning

 

Our classes feature large screens with music videos and dynamic, colorful lighting to enhance your experience. If you’re sensitive to visual stimulation or experience any dizziness, please let a team member know — we’re here to support you and can make adjustments to help you feel comfortable. If you have any pre-existing conditions that may be exacerbated by audio, visual and sensory stimuli, consult with your doctor before participating. 

 

 

Intellectual Property

 

All content including logos, images, and written materials are the property of Xcycle. Unauthorized use is strictly prohibited.

Recording during class is not allowed unless you have received prior approval from a staff member.

 

 

Right to Refuse Service

 

Xcycle reserves the right to refuse service under the following circumstances:

  • Non-payment of fees
  • Disruptive or inappropriate behavior
  • Apparent illness that could endanger others
  • Intoxication or being under the influence of drugs
  • Failure to follow safety instructions
  • Violation of studio policies, including unauthorized guests or misuse of equipment
  • Intentional damage to studio property
  • Threatening or violent behavior
  • Lack of required documentation, including waivers
  • Suspended or terminated membership

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Other important considerations

 

  • Xcycle is not responsible for any personal items left behind at the studio. Please make sure to take all belongings with you after class.
  • The use of the showers at Xcycle are exclusively for active clients and may be used before or after your scheduled class, as long as it's within studio hours. Using the showers in a different hour than your class time is not permitted. Please do not reserve or hold showers for others — our policy is first come, first served.
  • To help ensure a safe and enjoyable environment for everyone, our studios may be monitored by video surveillance.
  • At Xcycle, we love being part of your family — and that includes your little ones and furry friends! However, to keep our space safe and focused for all riders, we kindly ask that children and pets not be left unattended in the studio. Thank you for helping us create the best experience for everyone!
  • Changes to the regular class schedule will be communicated via email. For any emergency closures, Xcycle will notify members as soon as possible via email. 

 

At Xcycle, our policies are designed to create a safe, respectful, and uplifting environment for everyone who walks through our doors. We appreciate your understanding and cooperation in helping us deliver a high-quality experience for all riders.

 

For questions or further clarification, please contact us at hello@xcycle.us or (210) 238-5372.

 

Thank you for being part of our community — we’re here to support you every step (and pedal) of the way.

 

XCYCLE