Privacy Policy

Effective Date: April 1, 2025

1. Introduction

Welcome to Xcycle. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, use our services, or interact with us. By accessing our services, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect the following types of information:

·      Personal Information: Name, email address, phone number, date of birth, address, emergency contact, health/fitness data, payment details, and other information you provide when signing up for classes or purchasing services.

·      Usage Data: Information about your interactions with our website, such as IP address, browser type, and activity on our platform.

·      Health and Fitness Data: Information related to your participation in classes, such as heart rate data (if applicable) and fitness preferences.

3. How We Use Your Information

We use the information collected for the following purposes:

·      To process transactions and provide our services, including booking classes.

·      To personalize your experience and recommend classes.

·      To communicate with you regarding updates, promotions, and customer support.

·      To analyze usage trends and improve our offerings.

·      To comply with legal obligations and protect against fraud.

4. Sharing of Information

We do not sell or rent your personal information. However, we may share your data in the following circumstances:

·      With service providers that assist in operations such as payment processing, marketing tools, and analytics providers.

·      With legal authorities if required by law.

·      With your consent or as necessary to provide requested services.

5. Data Security

We implement security measures to protect your personal information, including encryption, secure servers, and limited access. However, no online transmission is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

·      Access, update, or delete your personal data.

·      Opt out of marketing communications.

·      Restrict or object to certain types of data processing.
To exercise these rights, contact us via email or SMS.

7. Cookies & Tracking

Our website uses cookies and tracking technologies, including Google Analytics and Facebook Pixel, to improve user experience and for targeted advertising.

8. Minors' Privacy

Xcycle does not knowingly collect personal information from minors under the age of 18 without parental or guardian consent. If you are under 18, you must have permission from a parent or legal guardian to use our services. If we become aware that we have collected data from a minor without appropriate consent, we will take steps to remove that information.

9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date. Users will be notified of significant updates via email and a notice on our website.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Xcycle
19141 Stone Oak Pkwy, Suite 607, San Antonio, TX 78258
Email: hello@xcycle.us
Phone: 210-238-5372